While we love it when you visit in the office, we understand
that it's not always convenient to do so. All locations are now
offering secure video visits to their established patients via our
patient portal Follow My Health. Video visits are a
convenient, secure way to video chat with your Western Wayne doctor
using your computer, laptop, tablet or smartphone. Video visits
allow you a worry free way to see someone in bad weather, if you
can't leave work or do not have a ride to the office. Just connect
via desktop/laptop with a camera, tablet or smartphone and your
provider will be waiting to see you.
Virtual
Visits may be good for:
- Colds and Coughs
- Eye Infections
- Sinus Problems
- Vomiting and Diarrhea
- Chronic Pain Follow-up
- Medication Questions or Refills
- Rashes
- Urinary Tract Infections
- Sore Throats
How it
Works:
- Schedule
appointment:
- Schedule your virtual visit directly with our front desk staff
- Confirm your information:
-
- Check you email or text messages to log into your Follow My Health Account and confirm your information
- Have
your device ready:
- Use either a computer, tablet or smartphone to conduct your visit. Be sure to allow both the camera and microphone access to the application
- Check
your internet connection:
- At the time of your appointment, Wi-Fi or a wired connection is strongly preferred for a great video visit experience
- Payment for the
visit:
- We will bill your insurance first and you will only be charged if your insurance company decides not to pay the claim.
- Privacy and security:
-
- The technology for your video visit uses bank-grade encryption to protect your personal information
- See
your provider:
- Log in 15 minutes before your video visit and be prepared with questions
Tips for a great video visit:
- Check internet connection:
-
- Wi-Fi or a wired connection is strongly preferred for a great video visit experience
- Use
Headphones:
- Cut down on any background noise and help keep the conversation with your doctor private
- Hold
tight:
- Sometimes we run a few minutes behind, just like in the office.
How to Join Your Visit